Shipping Policy

MILLI GLOBAL STORE · OFFICIAL MERCHANDISE

Please Note: The shipping policy on this page applies to Livespark eshop website. For items purchased through Sabaay Style Market (JAPAN shop), which are shipped directly from Japan, the shipping policy of the Sabaay Style Market e-shop applies. Please refer to their website for detailed shipping information.

We currently only ship to the following countries/regions:

Australia, Belgium, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and Vietnam.

Please note that our shipment may not be available to any remote and/or outlying areas within the above listed countries/regions. If you have any enquiries, please contact us at [email protected]. We have the absolute discretion and right to vary, adjust, amend and update the above list from time to time without any prior notice given to you.

1. milli.global currently operates with SF Express, JD Logistics and FedEx as our courier service providers for delivery services. SF Express / JD Logistics delivery area covers most of the districts in China, Hong Kong SAR and Macao SAR. If you want to know more about the services and delivery areas of SF Express, please visit the following website of SF Express: http://www.sf-express.com/hk/en/. If you want to know more about the services and delivery areas of JD Logistics, please visit the following website of JD Logistics: https://www.jdl.com/hk/. FedEx is the sole courier service provider designated by milli.global for international deliveries. To find out more about the services and delivery areas of FedEx, please visit the following website: www.fedex.com. We reserve the right to change the provider of our courier services for any deliveries.
2. Should no one be available at your designated delivery address to receive the products, and/or if the products are not suitable for delivery through your letterbox, you will be required to rearrange delivery or collect the goods from the courier. All associated costs for such arrangements will be borne by you.
3. If delivery to you fails and you neither re-arrange delivery nor collect the goods from a designated depot within a reasonable period, we will contact you for further instructions. Should you fail to respond, we reserve the right to charge you for storage and any additional delivery costs incurred. If, despite our reasonable efforts, we are unable to contact you or successfully re-arrange delivery or collection, we may terminate the contract and consider our obligations as discharged. In such cases, we will refund any payments you have made for undelivered products, less the actual costs of return delivery and a reasonable amount as compensation for net costs incurred due to your breach of the contract.
4. We do not ship to freight forwarding addresses or PO Boxes. You are required to provide a residential or business address for delivery purposes.

Returns & Faulty Items Policy

No Refund & No Exchange

All purchases are non-refundable and non-exchangeable, except where the item received is damaged or defective upon delivery.

If you receive a damaged, defective, or faulty item, please email [email protected] within 7 days of receiving your order with the following:

• Your order receipt or order number
• Clear photos of the damaged or defective item
• One continuous, unedited video clearly showing the product, its packaging, and the defect

Our Customer Service team will review your claim and, if approved, arrange a replacement.

If the same product is no longer available, you may select another product of the same value, subject to stock availability.

Faulty Items

We strive to ensure every order arrives in excellent condition and that you are completely satisfied with your purchase.

If you believe you have received a damaged, defective, or incorrect item, please contact [email protected] as soon as possible so we can assist you.

Disclaimer

For claims relating to damaged, defective, or quality-related issues, we reserve the right to have the product inspected by either our internal quality control team or an independent third-party inspection service. The decision of MILLI Global Store regarding the outcome of the inspection shall be final.

Where a refund is required under applicable consumer laws or at our sole discretion, it will be processed using the original payment method. Shipping fees, customs duties, taxes, discount codes, promotional vouchers, and coupons are non-refundable unless otherwise required by law.

Returns will not be accepted if the original product tags, labels, packaging, or accessories have been removed, damaged, or are missing. If your order arrives without the original tags or packaging, please notify Customer Service within 24 hours of receiving your parcel.

You are responsible for the returned item until it has been safely received by us. Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable courier service and retaining proof of shipment. We are not responsible for items lost or damaged while being returned to us.

We are not responsible for items returned to us by mistake. If such items are found and you request their return, you may be required to pay the applicable shipping costs.

Product images are for illustration purposes only. While we make every effort to display product colours accurately, actual colours may vary depending on your device, monitor settings, lighting conditions, and production batches.

This Returns Policy applies only to purchases made through the official MILLI Global Store. We reserve the right to amend this policy at any time without prior notice.

Shipping policy applies to all physical merchandise orders from this organizer.